AgileCamp New York Metro - 9/24/18
Marriott Newark Liberty International Airport
1 Hotel Road
Newark, New Jersey 07114
REGISTER NOW AT:  www.agilecamp.org
Monday, September 24 • 1:40pm - 2:40pm
The Myth of the Internal Customer

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Exploring the myth of the internal customer.  Are they a proxy or a true customer?
Explore the impact of too many proxies between requests and delivery and the impact on an organizations ability  to delight the customer. This workshop will present case study and an experiential hands on opportunity to discover how layered proxies influence outcomes.

avatar for Alexander R. Alarid

Alexander R. Alarid

Agile Coach, Agile Ex Machina, LLC
Alexander began his Agile journey well before becoming an Agile professional. It began in the U.S. Army, becoming an Infantry Officer and Paratrooper. This formative experience shaped his foundational understanding of leading and coaching teams.He has over twenty years' experience... Read More →
avatar for Mary Rood

Mary Rood

Agile Coach, Daugherty Business Solutions
Mary is a 20+ year veteran of technology.   As an agile coach supporting organizational transformation, she has found great joy in both supporting the success of others and challenging cultural beliefs. As an veteran of the US Army, she is convinced that every transitioning service... Read More →

Monday September 24, 2018 1:40pm - 2:40pm
Salon E POD Style Seating